Frequently Asked Questions

ITinStock supplies new and refurbished Enterprise IT hardware including servers, storage solutions, networking equipment, Racks, UPSs and PDU’s along with spares and components for all of these systems.

We carry a comprehensive range of leading brands including Dell, Fujitsu, HPE, Cisco, IBM, Lenovo and many more, across our entire product catalogue.

Yes, we maintain an extensive inventory of spare parts including hard drives, memory (RAM), CPUs, power supplies, RAID controllers, network cards, fibre cards, cables. Please enquire if you cannot see what you are looking for Contact Us

Absolutely - we build servers to order daily for organisations across the globe. We offer configure-to-order services for servers, storage arrays, networking and complete Rack solutions.. Contact our sales team with your requirements and we'll provide a custom quote tailored to your specifications and budget. Contact Us

If you can't find a specific product or configuration online, please contact us directly. We do not list all stock on our website and we can usually source items not currently listed on our website on short lead times.

Yes, we serve corporate clients, SMEs, educational institutions, public sector organisations, resellers, and private individual customers worldwide.

All our products come with a comprehensive 3 year return-to-base warranty.

Our warranty covers functional defects in the hardware we provide. It includes parts and labour for the duration of the warranty period. For warranty claims, items must be returned to us for repair or replacement if remote resolution isn't possible.

The warranty does not cover:

• Batteries (covered separately for 90 days to 1 year depending on product)
• Wilful damage, accident, or negligence
• Abnormal storage or working conditions
• Alterations or repairs by unauthorised third parties
• Software issues, file corruption, viruses, or bugs
• General wear and tear from normal use

Yes, we offer enhanced warranty options and additionally on-site support for European customers. Contact our team for pricing and availability on extended warranty packages.

Contact our technical support team immediately if you experience any issues. We'll assign a dedicated engineer to diagnose and resolve the problem. If replacement is required, we can arrange next-day delivery for UK customers. Please call our support team for further assistance at 020 4631 3555 (UK) / +44 20 4631 3555 (International).

Batteries are consumable items with separate warranty coverage (typically 90 days to 1 year). We recommend allowing batteries to charge for 24 hours before assessing performance, as they may be discharged upon receipt.

Some items may retain remaining manufacturer warranty coverage. This will be clearly stated in the product description. For products under manufacturer warranty, claims must be made directly with the manufacturer.

You can place orders directly through our website at www.itinstock.com, by email at sales@itinstock.com, or by phone at 020 4631 3555 (UK) / +44 20 4631 3555 (International).

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify’s Shop Pay for fast checkout payments.

Yes, we accept purchase orders from established business customers and public sector organisations. Contact our sales team to set up a trade account.

Absolutely. Contact our sales team with your requirements and we'll provide a detailed quotation within 24 hours. For complex configurations, please allow additional time.

This would be product dependent, and based upon supply and demand. Contact our sales team to discuss volume pricing and corporate account benefits.

We're open Monday to Friday, 9:00 AM - 5:30 PM UK time. Orders can be placed online 24/7 and will be processed on the next business day.

If you need to modify or cancel your order, contact us immediately. Changes can be made before items ship. Once shipped, standard returns procedures apply however we will work with you to make sure you get what is needed.

We offer fast UK, EU, and worldwide delivery with DHL Express and FedEx. We ship to most countries globally.

Check the full list of countries and charges on our delivery & shipping page.

• UK: Next working day delivery as standard
• Europe: 1-3 business days
• International: Varies by destination (typically 2-5 business days)
• Orders placed before 2:00 PM ship the same day (for in-stock, non-configured items)
• Custom configurations may require an additional 24-48 hours.

Check the full list of delivery times per country on our delivery & shipping page.

Delivery costs are calculated at checkout based on destination, weight, and service level selected. We strive to pass on competitive shipping rates.

For a full list of delivery costs per method and country, check our delivery & shipping page.

Free delivery is available on qualifying orders. Details are available at checkout or by contacting our sales team.

You can also glean more information via our delivery & shipping page.

All orders are professionally packaged using protective materials including anti-static protection for sensitive components. Servers and large items use double-walled boxes with custom foam inserts. We prioritise both product safety and environmental sustainability.

Yes, you'll receive a tracking number via email once your order ships. You can track your delivery through the courier's website.

Express delivery options are available for urgent orders. Contact our sales team to arrange expedited shipping.

We also have more information on our delivery & shipping page.

If your shipment doesn't arrive as expected, contact us immediately and we'll investigate with the courier. We'll work to resolve the issue as quickly as possible.

Please contact us to discuss collection options. We may be able to accommodate warehouse collection for certain orders with advanced notice.

Yes, we can arrange blind shipping for trade customers and resellers. Contact our sales team to discuss your requirements.

We accept returns of unused items in original condition within 14 days of delivery. Items must be returned with a Return Merchandise Authorisation (RMA) number.

Contact our returns team by email or phone to request an RMA number. Once approved, you'll receive instructions for returning your items.

Return shipping costs are the customer's responsibility unless the return is due to our error or a faulty product.

Restocking fees may apply for incorrectly ordered items, this would be dependent on all order details and each case is looked at individually.

Refunds are processed within 3-5 business days of receiving and inspecting returned items. Refunds are issued via the original payment method.

If you receive incorrect or incomplete items, contact us within 14 days of delivery. We'll arrange to collect the incorrect items and ship the correct ones at no additional charge.

Inspect your delivery immediately upon receipt. If items are damaged, contact us within 48 hours with photos. We will address the issue in the most efficient way possible.

Yes, our experienced technical team can provide pre-sales consultation to help you choose the right equipment and post-sales support for installation and configuration guidance.

Our technical specialists can assist with configuration support and provide guidance. Contact us with your specific requirements.

Yes, we provide comprehensive ITAD services including tracked collections, secure data erasure, and environmentally responsible disposal. Visit our ITAD Services page for more information.

Yes, we purchase used servers, storage, networking equipment, and components from businesses. Contact purchasing@itinstock.com with a list of equipment for a quote.

We use certified data erasure methods that meet international standards, ensuring your data is completely and securely removed from all storage devices.

While we primarily offer remote support, we can discuss installation assistance for large or complex deployments. Contact our professional services team for further assistance at 020 4631 3555 (UK) / +44 20 4631 3555 (International).

Yes, our technical team can verify compatibility of components before you order. We will usually proactively contact customers to confirm specifications before beginning builds.

We strive to offer competitive pricing on all our products. If you find a lower price from a UK competitor for the same item, contact us and we'll do our best to match it.

Refurbished equipment offers significant cost savings (typically 50-80% less than new), reduces environmental impact, and performs identically to new equipment when expertly tested and configured.

All refurbished equipment undergoes rigorous testing by our experienced engineers, including functionality tests, diagnostics and quality assurance upon arrival into stock and again before shipping to our customers.

Refurbished items are pre-owned equipment that has been professionally tested, cleaned, and restored to full working condition, which may include part replacements. They may show minor cosmetic wear but are fully functional.

Product condition is clearly indicated in each listing. We provide accurate descriptions and images so you know exactly what to expect.

Yes, you’ll need to create an account to place an order or collection with us. This will enable you to track orders, save addresses and view order history.

Visit our website and click "Create Account" or register during checkout. You'll need to provide basic contact information and create a password.

Yes, we take data security seriously. We use encrypted secure payment gateways, and strict access controls. We never sell your data to third parties.

• Email: info@itinstock.com
• Phone: 020 4631 3555 (UK) / +44 20 4631 3555 (International)
• Online: Through our website contact form

We aim to respond to all email inquiries within two hours. If urgent, please call and there will always be a person at the end of the line to talk to.

Yes, we ship worldwide via DHL Express and FedEx to most countries.

International customers are responsible for all customs duties, taxes, and import fees. We recommend checking with your local customs office before ordering.

VAT-registered businesses in EU member states can provide their VAT number to purchase without VAT. Please register your VAT details during checkout.

Our website displays prices in GBP (Pound Sterling), EUR (Euro), and USD (US Dollar) depending on your location.

Our main operations are UK-based, but we serve customers worldwide with international shipping capabilities.

Purchasing refurbished IT equipment reduces e-waste, extends product lifecycles, and significantly lowers the carbon footprint compared to manufacturing new equipment.

Equipment that cannot be refurbished is responsibly recycled through certified e-waste partners, ensuring environmentally sound disposal.

Yes, we use recyclable packaging materials wherever possible and continuously work to reduce our environmental impact.

We operate primarily online and process orders and stock through our facilities in Cheshunt, Hertfordshire. For visits or demonstrations, please contact us in advance to arrange an appointment.

Yes, we've worked with thousands of satisfied customers.

Yes, we're committed to supporting good causes. Registered charities and educational institutions should contact us to discuss special pricing and support.

We're a growing company and regularly have opportunities across sales, technical, warehouse, and administrative roles.

ITinStock has been supplying quality IT equipment to customers worldwide for over 20 years, building a reputation for reliability, quality, and great customer service.

We offer comprehensive product range, competitive pricing, fast worldwide delivery, expert technical support, industry-leading warranties, and personalised customer service with a focus on building long-term relationships.